Refund policy

Last updated: October 20, 2026

We want you to be happy with your mote. If it isn't right, you can return it within 30 days of delivery.

Returns
- The vacuum must be unused, clean, and in its original packaging with all parts: the charging cable, brush tip and crevice nozzle.
- To start a return, email us at geraldypangau7@gmail.com with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us first, because returns sent to the wrong address can't be processed.
- If you're returning it because you changed your mind, you pay the return shipping.

Damaged, defective or wrong items
- If your order arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem.
- We'll send a free replacement or give you a full refund, whichever you prefer. You won't pay any shipping for this. In many cases you won't need to send the item back.

Refunds
- Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank may take a few extra days to show it.
- Shipping is free on every order, so there are no shipping costs taken out of your refund.

Exchanges
To swap for a different color or item, return the one you have and place a new order for the one you want.

What we can't accept
Items that have been used, damaged by misuse, or returned without their parts can't be refunded.

Questions
Email geraldypangau7@gmail.com and we'll help.