Privacy policy

Last updated: October 20, 2026

Last updated: [date]

This privacy policy explains how [business legal name] ("we", "us", "our"), the business behind the mote store at shopmote.com, collects, uses and shares your personal information when you visit our site or buy from us.

Information we collect
- Contact details: your name, email address and phone number.
- Order details: your shipping and billing address, the products you buy, and your order history.
- Payment details: card and payment information is handled by Shopify and its payment partners at checkout. We don't see or store your full card number.
- Messages: anything you send us by email or through our contact form.
- Device and browsing information: your IP address, browser type, the pages you visit and how you found our site. This is collected through cookies and similar tools.

How we use your information
- To process, ship and track your order.
- To send order confirmations, shipping updates and answers to your questions.
- To handle returns, refunds and replacements.
- To prevent fraud and keep our store secure.
- To understand how people use our site so we can improve it.
- To send marketing emails, only if you sign up. You can unsubscribe at any time using the link in any email.

Who we share it with
We don't sell your personal information for money. We share it only with companies that help us run the store:
- Shopify, which hosts our store and processes checkout and payments.
- Our fulfillment partner, CJdropshipping, which packs and ships your order. They receive your name, shipping address, phone number and order details.
- Shipping carriers, which deliver your package.
- Advertising and analytics tools, such as Meta (Facebook) and Google, which help us measure and show our ads. They may use cookies to recognize your visits. [Delete this point if you don't use ads or analytics tools.]
- Authorities, if the law requires it.

Cookies
Cookies help our site work, remember your cart, and show us which pages people visit. You can block or delete cookies in your browser settings, but parts of the site, like the cart, may stop working.

Your rights
Depending on where you live, including states like California, you may have the right to:
- Ask what personal information we hold about you.
- Ask us to correct or delete it.
- Opt out of the "sale" or "sharing" of your information for targeted ads.
- Not be treated differently for using these rights.
To make a request, email [support email]. We'll confirm your identity and reply within 45 days.

How long we keep it
We keep order information as long as we need it for shipping, returns, taxes and our records, then delete it or make it anonymous.

Security
We use trusted services like Shopify to protect your information. No method of sending or storing data online is completely secure, but we work to keep yours safe.

Children
Our store is not meant for children under 13, and we don't knowingly collect their information.

Changes to this policy
We may update this policy. The date at the top shows when it last changed.

Mote